I can be in line at Dairy Queen with two cars ahead of me and it still takes longer to get through than it does the Wendy's across the street when there are 5 cars ahead of me.
And when I get to the window and am asked to pull forward simply because the person behind me ordered only ice cream my first thought is "I've waited all this time in line and now you want me to pull forward?" and then I think "Well don't make their ice cream until they're at the window" (they shouldn't be making it ahead of time anyway) and then I pull forward.
Again I (we, my son is always with me) sat there forever before they brought out our food. They don't stick around to make sure the food is right so if it's wrong (when is it not?) then you have to get out of your car and go in (I'm in drive-thru and there's a reason for it and it's difficult to get out and go in).
Of course the food was wrong so I had to get out. I just walked up to their drive-thru window right where the other customers were and gave my food back to the clerk and told her it was wrong.
So we sat and waited forever again. They finally brought our food out and again didn't stand there to make sure all was correct.
As we were driving around the front of the place to leave the parking lot my son was checking the food. I was actually surprised to find out that they had gotten it wrong AGAIN!
So once again I had to get out, this time I went into the store, and told them that it was made wrong again. I actually had to stand there and tell the manager what we ordered and she hand wrote it down to take it back there and get it right.
We were so frustrated. By then what should have been a 15 minute trip had turned into a 45 minute trip.
I later emailed Dairy Queen corporate about a promotion and asked whether or not our local DQ would be participating. As usual they were not, they seem to never participate in the promotions that DQ corporate emails to me.
Filling in that form was frustrating because it requires you to indicate when you visited (date and time). My email wasn't about a visit so I didn't have anything to put in there. But the form would not submit without it so I had to put false information in just to get my message through.
In that same email I mentioned how terrible the service is at Dairy Queen and that our experience has been that the employees at this DQ are the worst of the worst in Oak Harbor (there are a couple exceptions and I have more than once complimented those employees for their excellent service). What I didn't mention in that email is that the employees are often downright rude.
At any rate corporate forwarded my email to the local DQ and I received the following letter from the president of this particular DQ location.
Here's an image of the letter:
Below is the email I sent back to him and to corporate:
After this exchange, literally the same day or next I believe, all of a sudden there was someone named Ivy posting comments here that were direct attacks on me, very rude, and then she also attacked my other commenters or rather was rude to them and bragged about how much money she made off of Netflix stock and "thanking" my commenters (who aren't happy with Netflix) for using Netflix because she made all of that money because they're using Netflix.
I responded in kind and eventually she went away. I do believe my final post to her busted her. She's tied into Dairy Queen in one way or another (or it's not even a she and rather it's that president pretending to be "Ivy"). I looked at the Google+ profile for this "Ivy" and it was completely empty. Kind of suspect...
Here are a couple links:
"Ivy" dissing me about McDonalds and fast food in general (When you get there scroll to the first "Ivy" post and then read down from there)
"Ivy" dissing my visitors who left comments at my Netflix page (When you get there scroll to the first "Ivy" and read down from there)
So anyhow, the president of the Dairy Queen in Oak Harbor Washington Donald A. Dreyer (funny ... he works at Dairy Queen and has the last name Dreyer - isn't that another ice cream brand?) has shown that he doesn't know how to handle customer service properly which most likely explains why the customer service at his store is so bad, it's what he teaches his employees from the manager on down.
I definitely would have handled a complaint from my own customer in a much different manner.
It's all actually really a bummer because when they do it right they put out a terrific burger.
Over and out ... I'm hungry for a good burger now but I'm looking at a plate of apples and grapes. hmmm, not quite the same thing (but hey it didn't take 45 minutes to get it right!). ;)
Have a great day!