I've been "gone" for awhile. Life took an interesting twist (to say it nicely) and I'm still recovering from it.
This happened today though and I just so totally cannot leave it alone.
I sent an email to Amazon/Fresh/Whole Foods/365 (not sure how to refer to them) asking when the grocery service would be available in my area.
The email I received in response:
Hi !We’re downright thrilled that you’d like a 365 by Whole Foods Market store near you. We will keep track of your request and share it with our store development team.For information about 365 by Whole Foods Market stores coming soon, visit: [web address].And one last note: this email is an auto-reply. Due to the high volume of store location requests we receive, we are unable to respond personally to each one. If you have another question, please re-submit your question using a different category on our customer care page at [web address] ; we’ll get right back to you as quickly as we can.Many thanks,365 by Whole Foods Market Customer Care Team
I added the emphasis (bold and red).
I can accept that it's an auto-reply. I'm sure they get this question more often than one can count on 20,000 fingers and 20,000 toes and having a webpage to automatically direct people to is clearly a wise way to handle this question.
But then things took a turn for the weird...
Next I received the following email (clearly automated):
Thanks for contacting Whole Foods Market Customer Care. We hope we were able to help, and would appreciate if you took a minute to tell us how we did by completing this quick survey.
How was your experience working with our customer care team?
We look forward to serving you again soon!
Your Whole Foods Market Customer Care Team
So first their robot responded to me with a link to click, to read more.
Then one of their robots sends me an automated email, asking me how my experience with their "customer care team" was...
This is ... T.E.R.R.I.F.Y.I.N.G. !!
Robots are now following up on their customer service?? (!!)
So I clicked on "Miserable" and was taken to a web page where I was asked, basically, why I rated the service so low.
So I typed my response with the assumption a human would read it (that was probably a mistake) and I'm now waiting to find out - robot ... human ... robot ... human ... robot ... human ...